Ep 014: Getting Clients Paid and Serviced w/ Carlos Machin

Ep:014 Getting Clients Paid and Serviced w/ Carlos Machin

On this episode we are joined by Carlos Machine "The Claims Machine" from PolicyHolder Advocates.  We talk about what he's learned in his time on the other side with the insurance carrier and how that helps him get his client's claims paid, paid well, and paid fast.

What We Talk About


  • About Carlos
  • Why is it Hard to Get Insurance Companies to Pay
  • Insurance Company Culture
  • Switching from Insurance to Public Adjuster
  • Advice to New Public Adjusters
  • Help the Insurance Help You
  • Don’t Try to Get Rich Off Each Client
  • Insurance Black Lists
  • Story Based Claims
  • Blown Up Estimates 
  • PAs as Leads for Mitigation Companies
  • What’s Next For PolicyHolder Advocates

Biggest Takeaways

  • Provide the Best Experience to the Customer
  • Don’t Get Greedy With Estimates
  • How to Stay on the Carriers Good Side

Find our Guest

Guest Book Recommendations

Over the last two decades, insurance has become less of a safety net and more of a spider's web: sticky and complicated, designed to ensnare as much as to aid. Insurance companies now often try to delay payment of justified claims, deny payment altogether, and defend these actions by forcing claimants to enter litigation. Jay M. Feinman, a legal scholar and insurance expert, explains how these trends developed, how the government ought to fix the system, and what the rest of us can do to protect ourselves. He shows that the denial of valid claims is not occasional or accidental or the fault of a few bad employees. It's the result of an increasing and systematic focus on maximizing profits by major companies such as Allstate and State Farm..Citing dozens of stories of victims who were unfairly denied payment, Feinman explains how people can be more cautious when shopping for policies and what to do when pursuing a disputed claim. He also lays out a plan for the legal reforms needed to prevent future abuses. This exposé will help drive the discussion of this increasingly hot- button issue.

Previous Episode:

RD 013: Learn, Collaborate & Build w/Sebastian Evers of EverPRO Restoration

Go Now >

Next Episode:

RD 015: Your Body IS Your Business w/ Mickey Jogoleff of Suprahuman

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About Your Host

Rico Garcia is a father to two young boys and the host of Restoration Domination as well as the founder of EcoTek Pro and owner of a private marketing firm for contractors, Alpha Media Agency.

About the Show

The Restoration Domination Podcast with your host Rico Garcia. A show sharing information, tactics, business strategies, experiences, for the Restoration industry. Solo shows and interviews with some of the top industry leaders to help your business move up to the next level.

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